The Pros and Cons of Unified Communications

By | 2016-11-09T16:00:19+00:00 November 9th, 2016|Business Intelligence, VoIP|Comments Off on The Pros and Cons of Unified Communications

Many business owners wonder whether Unified Communications (UC) would ultimately benefit their business. Read on for information on the pros and cons of UC.

Understanding UC is important to understanding the pros and cons of this communications platform. Essentially, UC is the use of service, software, and equipment that creates a communications system that is fully integrated and centralized. This allows for phone calls, emails, video conferencing, calendars, and the like to be accessible on one system alone.

Pros of Unified Communications

There are numerous benefits of choosing a UC system over a non-integrated, disjointed communications system. One is that all people involved in the business process, from bosses and employees to vendors, customers, and other business associates or partners, can access the same information and quickly and easily communicate with one another, one-on-one, or in groups.

VoIP UC makes it possible to receive phone calls through a computer, have them pushed to a mobile phone, and even get copies of voicemails and information about callers on the computer. Essentially, everything runs through the internet and wireless communications.

Additionally, mobile technologies can more easily be used to bring work groups together and make employees as productive as possible wherever they are. This means that virtual conference calls and meetings are possible and can be an important tool in the process of doing business. Unified Communications also save employees and other business associates a great deal of time and can improve productivity.

And then there is the question of cost. UC can save businesses money in the short- and long-term by making it possible to telecommute, have meetings at a distance, and make work hours more productive overall.

Cons of Unified Communications

Of course, no business change or decision is without potential drawbacks. The initial overall cost of switching to a UC system can be high because of the software, equipment, and training needed to implement it. Already accustomed to existing systems, some employees might resist adopting a new technology. And other employees, considering their unique roles in the company, might think the new communications system irrelevant to them and so see little benefit to it.

Better understanding these potential benefits and drawbacks to UC can help you decide what is right for your business. Contact us if you have any questions or if you are ready to begin using VoIP UC processes in your business.

Published with permission from TechAdvisory.org. Source.